Refund policy
RETURN/EXCHANGE POLICY
Ready-To-Wear Merchandize
We would love to cherish your shopping experience with us, yet on the off chance that something isn't right, do generously let us know.
To keep abreast with our organization's standardized protocol and policies, we, at Mahitha Prasad do not welcome any return or exchange of our products regardless of the orders being either domestic or international, moreover, it is neither applicable on ready-to-wear or customized pieces, apart from a few conditions as mentioned below:
If the product ordered is either damaged, in poor condition, or is a defective piece.
If the customized merchandise is not as per the client's expectations in terms of size, texture, colour, length, etc.
We encourage our clients to notify us of the above-mentioned scenarios if any, either by call or message within 24 hours of receiving the product. Please mention your concern precisely along with the relevant images attached with the message. The clearer the issue is specified, the more the chances are to receive the return of the merchandise.
Nevertheless, please note that you may send the product back to us only if you received the acknowledgment from Mahitha Prasad. Unauthorized returned outfits will not be considered for a return/exchange. Once, we receive the outfit, the sole discretion lies with Mahitha Prasad whether to accept the return or exchange of the garment sent back to us which will be based on the time duration within which the outfit is returned and also the quality of the garment. Hence, please ensure the returned outfit is an unused and sealed pack as originally received from Mahitha Prasad.
Mahitha Prasad holds the decision which will be taken during 3-4 business working days post receiving the returned garment. The same will be notified to the customer.
The garments that are approved return or exchange shall be sent in the form of credit having maximum validity of 6 months which shall be redeemed only at www.mahithaprasad.com or at our store in Bangalore. The credit notes are allowed to be redeemed even during the End of Season Sale period.
Disclaimer:
- The credit notes issued will only be for the MRP mentioned on the product and will not include the shipping charges/duties or taxes levied.
- The return or exchange of the garments will not be approved or considered on discounted priced outfits.
CANCELLATION POLICY:
The products can be claimed for a refund or cancel the purchase order only within 24 hours of the purchase order placed. Such refunds will be sent in the form of credit notes which will be processed within 7 business working days. These credit notes will be valid for 6 months from the date of order cancellation. If the refund or order cancellation request is received after 24 hours of order purchased, then Mahitha Prasad shall hold no liability to claim for a refund.
Disclaimer:
If the customer wishes to change the order, then the difference in the next order purchase shall be payable before updating the order.
Suppose, if the cost of the new order placed is lesser than the initial order, in such a case a credit note will be issued against the difference amount.
Returns and Exchange of Couture and Demi Couture outfits We, at Mahitha Prasad, do not offer returns or exchanges on the customized and semi-customized Haute Couture and Demi Couture merchandise. The customized orders cannot be returned or exchanged. We put our best to offer you complete pre-buying assistance while choosing the customized outfit. Our team of stylists is readily available to take your revisions or any other queries.